Optus Customer Service phone number +61-280-730-562

Optus (Singtel Optus non-public Limited), that is thought to be the second largest telecommunications company of Australia has become a completely in hand subsidiary of Singtel within the year 2001. Optus was originally supported within the year 1981 as ‘AUSSAT’. Optus Customer service has its headquarters in Sydney, New South Wales and has over 8700 staff  For serving the purchasers, Optus makes use of its own network infrastructure at the most times. However, the corporate conjointly makes use of the National Broadband Network at generally. Since the year 2005, the corporate has outsourced a number of its client service functions to ‘Convergys’ United Nations agency is providing around 800 staff to work offshore in Asian country.

REQUEST A NEW PASSWORD:

1. Log in with your My Account username, not your service number. If you can't remember your My Account login details, see this article first
2. Navigate to Your Services, select the relevant service, click on Settings 
3. Go to My Optus Email Accounts, click Manage Account
4. Click Generate Password against the email account you need to reset the password for
5. A temporary password will be sent to the mobile contact number listed in My Account
   • If you do not have a mobile number listed, it will be sent to your listed email account
   • If the email account you have listed is the same as the one you need to reset the password for, then you will need to update your contact preferences in My Account

CHANGE YOUR TEMPORARY PASSWORD:

1. Log into OptusNet Webmail using your temporary password
2. In a new tab, log back into My Account and go to My Optus Email Accounts
3. Click Change Password against the email account you need to set a permanent password for
4. Enter your temporary password in the Current Password field
5. Enter you preferred password into the New password field and re-enter.
6. Click Change Password. You can now log into your OptusNet Webmail account with your preferred password